Friday, August 05, 2005

Volume will not mount after upgrade to NW65SP3

The following information is taken from TID's and a customer issue that I'd like to pass on:

Symptoms:
Customer upgraded server from NetWare 6.5 SP2 to SP3 and now they cannot mount their volumes. They cannot see their volumes.

ERROR: Partition size exceeds device capacity.

SYS volume will mount but will deactivate quickly

Symptoms very similar to TID 10093547

Fact:
Customer using IBM Hardware or Dell Hardware with PERC2.HAM and PERC2.CDM drivers v2.80
Dell PowerEdge 2650
IBM X series server model 225, 235, 345
This has been seen using the SCSIHD.HAM drivers also.

Error appears upon reboot and then the server hangs

TROUBLESHOOTING: back rev the perc2.ham and perc2.ddi or scsihd.ham and scsihd.ddi to nw65sp2 level drivers. This has worked on several servers.

Cause: One possible cause is that the new .HAM drivers fixed a problem in reported capacity, but the partitions have not yet been updated to accept the correct values.

Fix and Solution:
Run the PARTFIX.NLM utility with the /s switch first, then to repair use the /r switch.
Or check with Novell Support or myself to obtain the latest PARTFIX utility.

Once partfix is run, do a MM SCAN FOR NEW PARTITIONS to allow Media Manager to find the new partition, then do LIST PARTITIONS (look at the logger screen for output).

Also see TID 10096719 - Cannot see Pools after upgrading.

- Bucky

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