Tuesday, September 27, 2016

iPhone Email - Unable to verify account information

iPhone email -  "Unable to verify account information"

iPhone user can't connect to Exchange 2013 via iOS Mail app
 says "Unable to verify account information" on the phone.

   Reboot Phone
    Delete Account for O365
   Make sure the user is not using WIFI / Turn off WIFI
   Bring up Safari and connect to http://outlook.office365.com
   Make sure you can logon with credentials successfully.
   Now set up the O365 Account in IOS Email. 
       Server Account: outlook.office365.com
       User:  email
  You may have to uncheck SSL and then recheck SSL
Now you should be able to logon and start receiving emails.

Turn WIFI back on.