Tuesday, September 27, 2016

iPhone Email - Unable to verify account information

iPhone email -  "Unable to verify account information"

Problem: 
iPhone user can't connect to Exchange 2013 via iOS Mail app
 says "Unable to verify account information" on the phone.

Solution:
   Reboot Phone
    Delete Account for O365
   Make sure the user is not using WIFI / Turn off WIFI
   Bring up Safari and connect to http://outlook.office365.com
   Make sure you can logon with credentials successfully.
   Now set up the O365 Account in IOS Email. 
       Server Account: outlook.office365.com
       User:  email
  You may have to uncheck SSL and then recheck SSL
Now you should be able to logon and start receiving emails.


Turn WIFI back on. 


No comments: