Thursday, September 15, 2011

The feature you are trying to use is on a CD-ROM that is not available




Problem:



The feature you are trying to use is on a CD-ROM that is not available
Insert the 'NewCopy_CDA' disk and click OK


if click OK than get this screen



! An installation package for the product NewCopy_CDA cannot be found. Try the installation again using a valid copy of the installation package "newcopy_CDA.msi'


The error stays on the screen.


Cause:

The Startup portion of the Registry HKLM was forcing HP Software Update to load -

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe


Troubleshooting:

In Task Manager examine what the new source of NewCopy_CDA is. Go to processes, found out it was HPWUCli.exe which is the HP Software Update Client


Solution:

Disabled HP Software from loading with the System Conifuration Utility.