Novell said at the show that it--and its channel partners--can now resell support for the popular MySQL database. Waltham, Mass.-based Novell joins Dell, which said on Monday that it will offer MySQL Network, the subscription support for MySQL.
"This gives us a much broader reach than before. This is a big vote of confidence because we're still a modest-sized company," said Zack Urlocker, vice president of marketing for MySQL, Cupertino, Calif.
Some solution providers said having big-name support backup is critical. For example, Santa Barbara, Calif.-based Novacoast is a VAR and integrator but also ends up doing custom application work for customers, said CTO Adam Gray.
"Having Novell or Dell support helps us better support the customers,” Gray said. “They're both 24 hours a day, and if I'm up at three in the morning fixing something, it's nice to have that."
Keep in mind the support offerings when you choose your vendors!