Novell is well known for it's excellent technical service and support. But did you know that Novell also offers many Premium Support Programs? For example, I'm a PSE or Primary Support Engineer. I'm assigned no more than three companies or entities for 24/7 support. PSE's usually exist in different regions to be near their customer base to have a closer relationship.
Program Feature Chart
Novell Premium Support Features
Novell also offeres onsite offerings and scheduled standby services as well as other service modules.
Novell also has many Linux Support offerings
For more information contact your local Novell Sales office or contact Novell at 800-529-3400 or 800-321-4272
Novell Primary Support Engineer