Tuesday, September 27, 2016

iPhone Email - Unable to verify account information

iPhone email -  "Unable to verify account information"

iPhone user can't connect to Exchange 2013 via iOS Mail app
 says "Unable to verify account information" on the phone.

   Reboot Phone
    Delete Account for O365
   Make sure the user is not using WIFI / Turn off WIFI
   Bring up Safari and connect to http://outlook.office365.com
   Make sure you can logon with credentials successfully.
   Now set up the O365 Account in IOS Email. 
       Server Account: outlook.office365.com
       User:  email
  You may have to uncheck SSL and then recheck SSL
Now you should be able to logon and start receiving emails.

Turn WIFI back on. 

Wednesday, April 16, 2014

Can't print - RPC Server is unavailable

Try to Print to any printer get unavailable RPC Server error
"The RPC server is unavailable"

Windows 8, Network Printer

Restarting Print Spooler - no effect.
Remove printer object  ReInstall network printer:
While installing, Get error:  'could not connect'/0x00000002 Windows cannot connet to the printer.
Operation failed with error 0x00000002

Install printer as local printer using standard IP Port.   Now user can print to all the network printers again.

Tuesday, October 01, 2013

iPhone iOS 7 - Should I upgrade or wait?

iOS 6 on the left      iOS 7 on the right  

iPhone iOS 7 - Should I upgrade or not?  It depends.  Which iPhone do you have?  Do you like features or performance?   Are you willing to sacrifice performance for the new features?  

iOS 7 is full of fundamental changes and fantastic eye candy. Visually, it is better than iOS 6 or older versions of the mobile operating system. There are many new features that are bound to help you use your iPhone in a better way and you will undoubtably enjoy your iPhone more.  But there is no real basic new functionality that puts it ahead of the other operating systems such as Android. It's a great enhancement but not a big paradigm shift.

WIth that being said,  It IS more cool! 

Some of the new features that I like: 
If you swipe up from the bottom of the screen on an iPhone running iOS 7, you get Control Center that has options for accessing and changing frequently used settings like Wi-Fi toggle.

You can swipe anywhere left to right to unlock your phone instead of just at the bottom with iOS 6.   

The icons seem to float above the background which is pretty cool.  However my daughter complained about headaches.  There were also many others in the Apple forums who have also complained about headaches and have had to turn off the 3D features. 

There is a slick new keyboard that appears in many of the apps.  However if the developer hasn't upgraded the app, for example in Facebook, the older keyboard always appears. 

There is the ability to swipe back which is very nice.  Instead of just looking for a back arrow, you can back swipe anywhere. 

The Safari App has been enhanced.  There are new buttons at the bottom of the screen.  The Share button allows you to easily share web pages via Facebook or Twitter.  One thing that is inconvenient is that the buttons don't have a description so if you don't use them first, you don't know what they do. 

The photo gallery has been enhanced for better organization of your photos, making it much easier to find photos rather then scrolling through all the photos to find a photo. 

The new camera interface is awesome!  There are filters and effects built right into the camera. 

I like the ability to use folders with unlimited panels.  However, I had a hard time closing or leaving the folder once I was in the folder.  That needs to be fixed. 

New features that I don't like:
The icons have a more simple and fluorescent green look.  I like the older icons better.  But that's just me.  Others may like the new icons. 

I've talked with our staff and our friends about their experiences upgrading to the new iOS7.  I'm hearing about 50% love it and 50% wish they didn't upgrade.  

"iOS 7 is a bit buggy on the 5s. I've installed iOS 7 on an iPhone 5, an iPad 3, and an iPad Mini. It runs best on the iPhone 5 and iPad Mini. On the iPhone 5s, iOS 7 is prone to app crashes. Third-party app crashes aren't too awful, but when native apps such as the Settings Menu and Safari crash, you know something's not right."

One of our users complained that she could no longer print using a specific work related app on her iPhone 4s.  Other users have complained about frequent crashes.  Some have complained about decreased battery life.  "The battery just doesn't last throughout the day."  

If you have an iPhone 4 or 4s then expect to experience a performance lag after upgrading.   iPhone 4 is a three-year-old phone and lacks the hardware that can handle a modern OS like iOS 7. The amount of RAM is particularly an issue. iPhone 4 has 512MB RAM, which is just not enough for the full-blown multitasking that has been implemented in iOS 7. It is possible to upgrade and if you do upgrade you will most likely experience some lag.  iPhone 4 is now discontinued in the US, but there are a few still out there. However the iPhone 4s is still available for now.   We've had some friends upgrade their iPhone 4 and 4s to iOS 7 and they all experience a performance lag.  However some are very happy with the upgrade.  

My conclusion after playing with the new OS for two days, researching, and asking a lot of questions:

If it was me, and I had an iPhone 4 or 4s,  I would wait a little longer hoping that Apple fixes some of the defects in this first version of iOS 7.  But if you're willing to sacrifice some of the performance for the new cool features, then go ahead and upgrade.  I would probably upgrade now if I had an iPhone 5.  If you want mostly a phone and don't care about the new user interface and special effects then definitely do not upgrade. 

Monday, August 26, 2013

Microsoft Outlook has stopped working

Problem Description: 

Microsoft Outlook has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. 

[Close Program]


Windows 7
Microsoft Office Home and Business 2013 

1. Ran Quick Repair from Control Panel : Programs  Still can't run in Normal Mode. 

2. Can run in safe mode ok. RUN: Outlook /safe 
Cannot run in normal mode. Brought up in Safe Mode again. 
3. Disabled all add-ons in Outlook. Now it is running ok. 
Brought up in Normal mode - can send and receive email just fine. 


Corruption in one of the third party Add-On hooks into Outlook. After disabling the Add-On Outlook is running fine. 

* Bucky
Neighborhood Nerds
Phone:  720-466-3730


Tuesday, January 08, 2013

New Year - New Design to Bucky's Blog

Happy New Year!!
New Year - New changes! 
I've had this blog since 2005 and have had the same design.  I finally decided to update the design.  I also plan on sending more updates to this blog.  This blog is rich with tech problems and solutions that I've encountered over the years.  Think of this as my Tech Journal.  I hope people continue to benefit from this blog. 

Thanks for your support!


Technical Support Engineer / Consultant / IT Professional

Neighborhood Nerds

Tuesday, August 07, 2012

CROSS_PROTOCOL_LOCKS on this OES server has not been set to 1

CROSS_PROTOCOL_LOCKS on this OES server has not been set to 1
Fact:   Just completed a GroupWise 7 to GroupWise 8.03 Upgrade
Fact:   Server running SLES10  
Symptom:  ConsoleOne gets an error when Administer tries to manage GroupWise.              "
CROSS_PROTOCOL_LOCKS on this OES server has not been set to 1"

  Running GroupWise on Linux does not use NCP.
GroupWise is not using NCP as a protocol any longer.  The problem is that GroupWise grew up on Netware, and NCP has some reliability and features built in that neither SMB nor NFS has.  Don't forget that this is a database. For example, NCP has the concept of a record lock; SMB (and, IIRC NFS) have no record lock mechanism.   File share modes have been added to cross protocol locking. 

Information:    From the NCP Server for Linux Installation and Setup Guide – Pg 19:
3.3.10 Enabling and Disabling Cross Protocol Locks
Cross-protocol locks are disabled by default. Enabling cross-protocol locks turns on the cross-protocol checking for physical record locks This lets you run applications from Samba and NCP clients concurrently; and each will recognize when the other has the file in use. Enabling cross-protocol locks also enables file share modes. File share modes allow an application to specify whether or not it allows other clients to read and/or write the file while it is using it. Commonly, this is used to allow other clients to read the same file but not write to it while the primary client is using it. Without share modes, applications incorrectly assume that they have exclusive access to a file.

First:  Try rebooting the server that is hosting the GroupWise MTA.
You can enable cross-protocol locks by adding the following line to the /etc/opt/novell/ncpserv.conf configuration file:

You can also replace the 1 with a 0 to disable cross-protocol locks.
This lock can be enabled through ncpcon. In ncpcon, type "set CROSS_PROTOCOL_LOCKS=1" or add this line "CROSS_PROTOCOL_LOCKS 1" to the /etc/opt/novell/ncpserv.conf file. There is a limitation to this too. It only applies to Windows workstations. The Novell Client for Windows allows the ncp protocol to correctly enforce this. The Novell Client for Linux does not have this functionality yet.
This data/information can also be found as a TID. #3036467 or TID #7005613

Note: Do not run Linux version of ConsoleOne on a remote Linux server or SLED until the Novell Client for Linux defect is fixed.

Note: Do not run Linux version of ConsoleOne on remote Linux workstation using NFS connection to the Linux server.

Novell’s intention is for the next generation of GroupWise administration to use its own client/server technology to eliminate the problems above.

This has been submitted as a DEFECT. (
213854) and (539870)

Written in Novell TID format by Bucky.     http://www.nnerds.com

Wednesday, June 20, 2012

How to Email to SMS Device or phone

Do you ever need to send a text from an email account to a phone or SMS device?
Here is a handy list of SMS domain names for major wireless carriers in the United States:

Carrier Domain Example
Alltel message.alltel.com 7204663730@message.alltel.com
AT&T txt.att.net 7204663730@txt.att.net
Nextel messaging.nextel.com 7204663730@messaging.nextel.com
Sprint messaging.sprintpcs.com 7204663730@messaging.sprintpcs.com
T-Mobile tmomail.net 7204663730@tmomail.net
Verizon vtext.com 7204663730@vtext.com
Virgin Mobile vmobl.com 7204663730@vmobl.com

Contact us at www.nnerds.com
Office: 720-466-3730

Tuesday, May 29, 2012

Adobe Forums: Error - Unable to find "Adobe PDF" resource files

When attempting to create a PDF from a "dot DOC file" I receive "Unable to to find Adobe PDF resource files."  As part of the message the dialog box asks if I want to run install in repair mode.  I have clicked the "yes" button but the problem remains and I cannot create the PDF.  Clicking the "no" button does nothing but make the dialog box disappear.  I have uninstalled the program and reinstalled using my original program disc for version 7.0.

Adobe Forums: Error - Unable to find "Adobe PDF" resource files

Working this issue right now.  There may be a solution here.